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All orders are shipped F.O.B. from our Toronto, Ontario Office
*if you need elevated service please contact us @ info@redwoodclassics.net
Orders can be emailed, using our pre-printed order form or typed on a formal Purchase Order and emailed to: orderdesk@redwoodclassics.net Telephone orders are not accepted. Redwood Classics reserves the right to refuse any orders. Orders will NOT be processed without a valid Account Opening Form. Pricing and stock inquiry will NOT be answered/fulfilled if you do not have an active account. Any account opened that has been inactive for over 12 months will be required to complete and submit an Account Opening Form. Please send all inquiries to info@redwoodclassics.net and submit all orders to orderdesk@redwoodclassics.net.
Redwood Classics Apparel / WS & Co. Ltd. reserves the right to restrict sample order quantities. All purchased sample returns to Redwood Classics will result in credit back on account.
All orders are shipped F.O.B. from our Toronto, Ontario, warehouse within 2-3 working days, based on stock availability. Shipments will be made via UPS Ground, without a declared value, unless otherwise speficied. Your choice of shipping method may be changed; please contact our office in writing to ensure that we can accomodate, otherwise our normal method of shipping applies. Redwood Classics will make every attempt to accomodate rush orders.
When orders are drop-shipped to third-parties, it is the responsibility of the invoiced customer and consignee to verify the quantity and accuracy of the order prior to decorating or altering, within 24 hours of receiving the shipment. Any discrepancies or quality issues must be reported in writing within 24 hours of receiving shipment. Redwood Classics Apparel / WS & Co. Ltd. will not be responsible for discrepancies on orders received by parties other than the invoiced customer.
If you choose to opt-in for UPS Value Insurance; "Yes" [Premium x Declared Value], you will be charged a premium for every $100 purchased in goods. All claims are to be communicated directly to UPS regarding lost or damaged goods. If you choose to opt-out of UPS Value Insurance; "No", you will not be purchasing insurance with us. We will NOT be liable for any lost or damaged goods once they have left our warehouse. If you would like to purchase UPS Value insurance, please resubmit the Account Opening with the updated information.
Customers may pick up approved orders Monday-Friday between 9:00 am and 5:00 pm local time (no pick-up between 12:00pm-1:00pm), by appointment only. Orders not picked up within two working days will be cancelled and the goods returned to stock without notification; a 25% restocking charge will apply.
Full-service embroidery, screen printing and heat transfer services are available in- house. Specialty embellishing such as Tackle Twill, Flocking, Belt Print, etc. are also available. Please contact our office for minimums and quotes.
Private label application services available. Labels must be provided and present at the time of the order. Individual poly-bagging, hang-tag application and special packing service are available upon request. Please contact our office for prices.
All styles can be customized or re-designed for your requirements. The minimum order is 200 units per style, which may be comprised of up to two colours and combinations of sizes (maximum size range will apply) and quantity tolerence for any customized orders will apply. Please contact Head Office for more information.
Regular in-stock items are available for custom PMS match (PFGD*). Quantities must meet the minimum weight dye-load colour requirement; if quantities do not meet the minimum weight per dye-load requirement, Under Minimum Dye-Load Fees and Colour lab-dip fees will apply. Quantity tolerence for any custom dye orders will apply. Please contact Head Office for more information.
Shortages and packing errors must be reported no later than 24 hours after receipt of shipment, prior to decorating. All return requests must have written authorization from our credit manager and referenced by an invoice prior to approval. A 25% restocking charge will apply to all invoiced orders, returns and refused shipments. Returned goods must be shipped with all proper documentation and with the RA number clearly marked on the outside of the package, within seven days of issuance. All returns must be shipped by prepaid ground freight; collect and air shipments will not be accepted. We are unable to accept the return of goods that have been private labeled, decorated and/or altered. It is the customer’s responsibility to inspect all merchandise for correct style, colour and size prior to decorating or altering in any way. Samples and discontinued items are non-returnable.
Redwood Classics Apparel
138 Nugget Ave
Toronto, Ontario
M1S 3A7
Canada
All initial orders are C.O.D. (prepaid credit card or certified cheque on delivery). Net 30 terms are avilable to customers who meet our credit requirements; please contact our office to request a credit application. All shipments remain property of Redwood Classics Apparel / WS & Co. Ltd until full payment is received.
Attn: Accounting Department
138 Nugget Ave.
T: 416-754-9800
E: info@redwoodclassics.net
Find your style@
www.redwoodclassics.net
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